As an Omni Sport Advisor, your role is to ensure all customers leave our stores ‘satisfied or satisfied’. 

From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a 5-star shopping experience.

Decathlon heavily invests in the development of teammates so that those who want to build careers within the business can flourish within their roles. 

Do check out our Video on the role and responsibility of an Omni Sport Advisor - https://www.youtube.com/watch?v=EHQ8mJ6FBVI

RESPONSIBILITY 1:

I guarantee WOW Customer Experience (Customer Journey Expert)

• I greet, smile, and engage with customers to understand their needs.

• I promote sports by engaging customers through sports communities.

• I ensure I am available for my customer (Satisfied or Satisfied)

RESPONSIBILITY 2:

I guarantee WOW layout (Layout Expert)

• My Layout is best in class for my customer (exemplary SCF)

• I know and highlight the best omnichannel offer to my customers to boost turnover (offline and online)