Careers in sport retail, Lead a sport category's omnichannel growth, community, and sustainability.
Posted on 11/11/2025
Mission
Are you passionate and do you practise sports? Do you enjoy helping others discover and pursue their favorite sport? If yes, then Decathlon is the right place for you!
Watch this video to know about the role
https://www.youtube.com/watch?v=EHQ8mJ6FBVI
1st Responsibility: Deliver a WOW Customer Experience
I greet, smile, and engage with customers to understand their needs
- I am equipped to interact and engage with my customers
- I practice my sport and inspire customers to join sports communities.
- I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.
- I propose the right products & services depending on the needs of my customers
- I use all our channels (in-store, .in, App) to satisfy the customer’s needs
- I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).
- I ensure a smooth checkout experience
- My customer is at the centre of my activity. I make myself available whatever I am doing.
- I suggest complementary products to enhance the customer sports practice experience
- I ensure product availability by doing reliable, up-to-date and responsible inventory to support its omnichannel availability.
- I ensure the signages are updated for the customers (Self-informed best choice)
- I am accountable for the delivery
The layout is the best in class for my customer
- My layout is safe for me, my team, and my customers.
- My Layout is welcoming, seductive and engaging.
- I ensure my customers can test all our solutions
- I know the complete offer in my store and online
- I ensure My customer will find the entire range of products for their sports practice - either in-store or online
- I suggest the best possible solution to my customer as per their need
- I ensure all the necessary services for my sport are available to my customer
- I highlight our Circular offer and relevant services
Profile
You are a person who would love to work with people and enjoy collective decision
You practise sports are a passionate sports lover
Loves to interact, assist and guide people
Keen to learn, adapt take feedback and make progress
Comfortable using digital tools and apps
Skills
empathy
time management
E-Learning
Team Work
Relationship Building
active listening
effective communication
enterpreneurial
integrity
confidence
A message from the recruiter
Calling all sports enthusiasts! We extend a heartfelt invitation to join our team of passionate individuals who live and breathe the world of sports. Together, we'll create an unforgettable experience for our customers, offering exceptional sporting goods and igniting their love for the game. Embrace the thrill of being part of a team that fosters collaboration, celebrates your dedication, and empowers each member to reach their full potential. Don't miss out on this incredible opportunity to turn your passion into a rewarding career. Apply now and embark on an exciting journey with us.
