RESPONSIBILITY 1

I guarantee WOW Customer Experience (Customer Journey Expert)

• I greet, smile, and engage with customers to understand their needs.

• I promote sports by engaging customers through sports communities.

• I ensure I am available for my customer (Satisfied or Satisfied)

RESPONSIBILITY 2:

I guarantee WOW layout (Layout Expert)

• My Layout is best in class for my customer (exemplary SCF)

• I know and highlight the best omnichannel offer to my customers to boost turnover (offline and online)

• I find efficient ways to boost the business of my sport in the catchment.