We are seeking a tech-savvy Retail Application and Operations Specialist to join our team. This role is designed for a retail professional who bridges the gap between floor operations and technical troubleshooting. You will be responsible for ensuring a seamless customer experience by maintaining high operational standards and serving as the first line of defense for our POS & Check-Out Systems, RFID inventory systems and POS network infrastructure.

The ideal candidate has a solid foundation in retail management and a "tinkerer" mindset when it comes to the hardware and connectivity that keeps a modern store running.

• 1. POS & Network Maintenance :
  
  
• Monitor and maintain Point of Sale (POS) Application, hardware, including terminals, receipt printers, and scanners.
• Perform basic troubleshooting for network-related POS issues (e.g., identifying IP conflicts, checking Ethernet connectivity, or resetting routers/access points).
• End to End knowledge on POS and Payment machines connectivity and functionality. 
• Coordinate with IT or third-party vendors for escalated hardware failures or ISP outages.

• Oversee daily store operations, ensuring visual merchandising standards and customer service excellence are met.
• Lead inventory cycles using RFID technology to ensure 99%+ stock accuracy.
• Train floor staff on the proper use of RFID handhelds and stationary readers.
  
  3. Technical knowledge :
  
  
• Fair knowledge in Java, NoSQL queries, Network level technical understanding to debug the reported issues. . 

• Address and resolve the reported issues within the promised SLA to keep the end user satisfied by using the right escalation matrix. 

  Required Qualifications :
  
  
• Experience: 6-8 years of experience in a high-volume retail environment, preferably in a lead or supervisory role.
• Technical Skills : Java, NoSQL, MySQL. 
• RFID Proficiency: Basic understanding of RFID technology (tags, readers, and middleware) and its application in inventory management.
• Networking Fundamentals: Functional knowledge of store networking—understanding the difference between LAN/WAN, basic Wi-Fi troubleshooting, and how POS systems communicate with servers.
• Problem Solving: Ability to remain calm during "system down" scenarios and methodically troubleshoot hardware/connectivity issues.
• Strong Communication Skills: Ability to translate complex technical issues into clear, actionable updates for both technical teams and non-technical store staff.
• Stakeholder Management: Proven track record of aligning expectations and maintaining proactive relationships with vendors, project managers, and store leadership.

• Open for Mobility: Flexible and willing to travel to various store locations as needed to provide hands-on technical leadership and support.

  
  Technical Skills Checklist :

• Fair hands-on experience in Java, MySQL and NoSQL technologies. 

• Experience with POS software (e.g., Shopify POS, Lightspeed, Oracle Xstore, or similar).

• Familiarity with RFID handheld scanners (e.g., Zebra, Honeywell).

• Basic understanding of cabling (Cat5e/6) and hardware peripherals.

• Proficiency in Microsoft Office Suite (specifically Excel for data reporting).